How Do I Chat With Amazon Prime Customer Service

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This wikiHow teaches y'all the fastest ways to contact Amazon U.k.'s customer support team to resolve any issues you take with the service. Amazon no longer has a support east-mail accost, and so there is no way to contact Amazon United kingdom via electronic mail. Amazon U.k.'south support team is primarily available through live chat (the speediest selection) and over the phone, just yous can also ask questions through Amazon's official Twitter (@AmazonHelp) and Facebook (Amazon.co.britain) accounts.

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Go to https://www.amazon.co.uk/gp/assist/customer/contact-u.s.. Amazon Uk offers the ability to request a near-instant telephone call from a representative if you provide some details online offset. If you're non already signed in to your Amazon account, you'll be prompted to practise so at present.
- If you lot'd rather phone Amazon yourself, you can do then, although you may demand to wait in a queue.
  - For general bug in the U.k., dial 0800 279 7234. If you're outside of the UK, dial +44 207 084 7911.
  - For Kindle support in the UK, dial 0800 496 2449. Outside of the UK, dial +44 203 356 6212.
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Click the We can telephone call you link. It's a somewhat-modest link under the large orange Conversation push button on the left side of the page. This redirects you to a folio on which you'll take to enter some more info.

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Select a reason for contacting Amazon. Buttons containing dissimilar reasons for containing back up appear at the peak of the folio. Click the 1 that best applies to your issue. If you don't see something that fits your needs, click the Prime and more button for more options.
- If you're containing Amazon well-nigh an order, select the guild from the list, or click choose different order to see additional orders from which to choose.
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Select an pick from the "Tell united states of america more almost your result" menu. Yous may have to scroll down a little to see this menu.
- Once y'all make a option, the arrangement may requite yous another drop-down carte to further explain your outcome.
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Click the yellowish Phone button. It's under the "Or, talk to someone" header. You may have to coil down a little to discover it.
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Enter your phone number. Brainstorm past choosing your land from the "Country/Region" drop-down bill of fare, then input your phone number into the "Your number" blank.
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Click Call me now . Information technology'due south the yellow button beneath the phone number blank. This sends a message to Amazon'due south customer support with the data you provided so they can quickly assistance you resolve your problem. Keep your phone nearby to answer the phone call when it comes.^[1]
- It ordinarily takes between 2 and 15 minutes to receive a telephone call from Amazon'south support staff, but the wait may exist longer at tiptop hours.
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Go to https://www.amazon.co.u.k./gp/help/customer/contact-u.s.. Amazon's chat support service is the fastest way to contact Amazon UK for all types of support. Although you'll get-go the chat with a bot, yous tin hands request to speak with a human at any time. If you're not already signed in to your Amazon account, yous'll be prompted to practise so now.
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Click the Outset chatting now button. It'south the orangish push on the left side of the page. This opens a chat window.
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Blazon your question and click Send . You'll come across some example questions in ovals at the bottom of the window—you lot tin can simply click 1 of those if you'd similar.
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Answer any boosted questions from the bot. Amazon's messaging bot will try to guide you through your result.
- If your upshot is resolved by the bot, click Never mind, thank you at the bottom of the window to close it.
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Ask to speak with a homo if the bot cannot help. If you're non able to find the data you need, type I want to speak to a man into the typing area and click Send. You lot tin then click Get help through chat to connect to a alive person for farther aid.

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Open Twitter on your reckoner, phone, or tablet. As long equally you lot have a Twitter account, you can contact Amazon's official client service account @AmazonHelp 7 days a week.^[ii]
- If y'all're not signed in to Twitter, sign in at present.
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Click or tap the Search bar and type amazonhelp. A list of matching results will appear.
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Click or tap AmazonHelp . It'southward the account name with a round icon that says "Customer Service" within. A blue and/or white star icon will appear next to "Amazon Help" at the top of the page to indicate that it'due south an official account.
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Click or tap the envelope. It'due south to the right of AmazonHelp's contour photo at the top of the folio. This opens a private message window.
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Type your asking or issue. Be specific, but avoid including payment details until you've been instructed to exercise so by a representative.
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Click or tap the Transport push button. A representative volition typically respond inside 24 hours—ordinarily sooner. If y'all don't hear back in 1-2 days, try tweeting at @AmazonHelp publicly.

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Open Facebook on your estimator, telephone, or tablet. If you have a Facebook account, you can use it to contact Amazon UK through their official Facebook page. Amazon UK'south Facebook back up team is available to answer questions 7 days a week between 7 AM and 7 PM.^[3]
- It's not possible to send a private message to Amazon United kingdom of great britain and northern ireland on Facebook—you'll need to make a public post on their official page. Use this method for less serious concerns equally you won't be able to commutation individual information in this manner.
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Go to Amazon UK's back up page. If you're using a estimator, had to https://www.facebook.com/AmazonUK. If yous're on a phone or tablet, tap the magnifying glass most the top-correct corner of the app, type amazon.co.uk, and then tap Amazon.co.u.k. (the option with a blueish Amazon smile icon) in the search results.
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Blazon your question or result into the "Write a post" or "Write something" box. If you're using the newest version of Facebook on a computer, click the gray Create Post push button at the top of the right column of the page. If you're using the older version of Facebook or the mobile app, scroll down and click or tap Write something on the Folio.
- Since your message will be public, don't include whatever private information (east.chiliad., contact info, payment details).
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Tap Publish (mobile) or click Postal service (computer). Your post will and so appear on Amazon Britain's Facebook page. Sometimes you'll hear dorsum the same solar day you lot make the postal service, only it can take a solar day or 2 to receive a response.

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When you "Select an outcome" on the contact page, Amazon offers a "Did you know?" box that matches with the issue that you selected. Read this box first to see if information technology provides the solution you are looking for before choosing a contact method.
Amazon Uk's "Help" section on the website shares written answers to many commonly asked questions without talking to a service representative.

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Article Summary 10

1. Go to https://www.amazon.co.great britain/gp/aid/customer/contact-us.
2. Sign in.
3. Click Start chatting now.
iv. Ask a question.
v. Answer to questions from the bot.
6. Ask for a human if the bot cannot help.

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