How Can I Talk To Amazon Customer Service

Amazon has grown to become the biggest e-commerce retailer in the world. According to statista.com, 206 million people store on Amazon every calendar month. The broad range of products, competitive prices, and convenience are some of the factors that make Amazon a get-to online shopping platform.

Number of Amazon reviews – 7.8k

Amazon rating*- 2.2⭐⭐

Claimed losses - $five.1M

Successful calls – 15%/40K

In the recent by, there have been numerous complaints regarding the Amazon customer service on PissedConsumer. This commodity explores the all-time and easiest means to contact their customer service. It besides addresses the following pinnacle consumer questions to Amazon:

Is Amazon customer service good?
How to contact them past phone?
Can I contact their customer service via social networks?
How to contact seller on Amazon?
Is in that location a help folio to contact?

1. Is Amazon Customer Service Good?

Amazon positions itself as a client-centric e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others have reported their thwarting with the Amazon customer service.

According to PissedConsumer.com reviews, the summit Amazon support complaints are in regards to:

Difficulty getting through to the Amazon support.
Rude delivery staff.
Existence put on hold for extended periods when customers contact Amazon via phone.
Mishandling of products by Amazon delivery men.
Items that are out-of-stock being listed equally bachelor.

Other common Amazon complaints include:

Poor quality or lacking products.
Being overcharged especially on the Amazon prime membership.
Wrongful billing on orders.
Delivery of the wrong items.
Unexplained change in delivery dates.
Difficulty returning items and getting refunds.

These complaints seem to come upwards across the diverse company portals, including Amazon.com, Amazon Republic of india, and Amazon UK. For instance, in an Amazon review on PissedConsumer, the customer complained that the company was delivering refurbished appurtenances that were defective and positioning them as new products. On five occasions, the client received defective vacuum cleaners until she decided that was enough and asked for a refund.

While Amazon refunded her, she expressed her disappointment in the visitor for selling depression-quality products to customers online.

5 times and two unlike sellers (two unlike brands) delivered defective/broken machine. Amazon india runs a scam of selling products that are not genuine to consumers online

That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is 2.two stars, Drinking glass Door gives it 3.nine stars, and the majority of Amazon reviews on BBB have a 1-star rating.

ii. How to Contact Amazon past Phone?

Equally evidenced in numerous reviews on PissedConsumer, customers would similar to know how to call Amazon. The challenge that most people experience is finding the correct Amazon telephone number to telephone call or being put on concord for too long. Nonetheless, some issues are easier resolved by talking to a real person.

There are different client service numbers depending on your location and consequence at mitt as follows:

Amazon toll-free number: (866) 216 -1075
For legal issues: (206) 266 – 4064
For payment issues: (866) 216 -1075

To observe out the authentic Amazon phone number to call, visit the company's aid center, coil downwardly on the page, and click on "Contact Us".

Amazon contact us

Select a category nether which your issue falls. Y'all will be prompted to provide more than details about the consequence by choosing even more categories from the drop-downwardly menus. Roll downwardly to the "talk to someone" segment and click on "telephone".

Provide your state and phone number. If your country is on their driblet-down listing, y'all might exist asked to specify your number for an Amazon customer service representative to call you. Otherwise, the company will provide you with a phone number to call.

Before you contact Amazon customer support, ensure to have all the information about your account at hand including your total name, address, credit carte du jour information, and details about your last purchase. In addition, the Amazon client intendance representative will send a verification lawmaking to your phone at the commencement of the call and you will be required to confirm the code.

Most international companies are quick to reply to their customers via social media pages. That is the case for Amazon. The customer service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages.

The Amazon customer service chats on Twitter reveal that on this social media platform customers get responses promptly. So, if y'all don't know how to call Amazon, you can either tweet or direct message the client service representatives on their page. If the issue involves providing your personal information, information technology is best to straight message the Amazon Help Twitter page to avoid exposing your data to scammers.

Equally for Facebook, it is not clear whether Amazon customer intendance responds promptly since you lot can only direct message them. The other pick for contacting the Amazon support is to ship them an email. The main Amazon client service email accost is: ecr-replies@amazon.com.

Co-ordinate to some Amazon reviews on PissedConsumer, customers indicated that they didn't get a response to their email. Hence i of the nigh Amazon FAQs is "which is the all-time Amazon email address to write to?" One reviewer indicated that they got a prompt response when they reached out to Amazon via the jeff@amazon.com email accost.

If you are looking for firsthand assistance on your event, information technology is best to contact Amazon via phone or achieve out via the @AmazonHelp Twitter page.

iv. How to Contact Seller on Amazon?

Customers often wonder how to call Amazon seller. Whether you want to enquire about a production, to change your order, or to provide feedback, in that location are three main means to contact a seller on Amazon.

Through the "sold by…" link

Amazon provides the name of the seller under the product description. If you click on the "sold by…" link, it will offer you an option to ask a question. You will be probed about whether you are enquiring most a product you accept already ordered or otherwise. Then, you will cull a subject field category and provide details most your question or issue.

When contacting a seller using this method, your question or bulletin goes direct to Amazon, so the company frontwards it to the seller. Amazon does non reveal your personal information to the seller. It takes upwardly to 3 business days for the seller to reply.

Through your lodge page.

Y'all tin can seek assistance from the seller for products already ordered through the "your orders" page. To do so, login to your account and go to "your orders" page. Click on the order that you would like to contact its seller. On the right side, you lot will be presented with several options including a "problem with order" or "get aid with club". Click on it and follow the prompts to provide details virtually your issue.

Through the Amazon review

If you already received your order and you would like to requite the seller feedback, you can do so by writing a review and rating the product.

With that said, some Amazon complaints indicate that customers did not get a response or their issue resolved by the seller. In such a case, it is best to contact Amazon support directly. To speak to a customer service representative, call the appropriate Amazon telephone number.

5. Is There an Amazon Help Folio to Contact?

The Amazon "Contact us" page is the starting bespeak for contacting the their customer service. On the page, you are provided with seven categories to choose from including:

A delivery, gild, or return;
Prime Membership;
Payment, charges, or gift cards;
Login, accost, or phone;
Device – FireTablet, FireTV, Echo etc.;
Digital Content – Kindle Books, Music etc.;
Something else.

One time you choose the category you demand assistance with, you will be prompted to provide further details about the issue by selecting from the provided drop-downwardly carte du jour. Amazon then provides you lot with relevant information in regards to the issue and some ways you can resolve the matter. They then go along to offering you an pick to talk to someone either by e-mail, phone, or chat.

Amazon Help page

If you lot click on the email option, you will exist provided with a window where y'all can specify details most the outcome. Once you send the e-mail, you lot should get a response inside 12 hours.

If you select the Amazon Alive chat option, you lot will exist led to a alive conversation page where a customer service representative volition be available for you to chat with. For the phone option, you volition either be provided with a phone number to phone call or you volition be asked to provide your phone number for a visitor representative to requite you a call.

Finally, the company has a comprehensive assist heart that contains articles on most mutual customer issues and answers to the top Amazon FAQs.

Some customers find the procedure of contacting a customer service representative besides complicated. Amazon complaints indicate that you have to go through numerous steps before existence able to make it bear upon with a existent person.

Amazon offers various means to get in touch with their customer service squad, including e-mail, telephone, alive chat, and social media pages. As well, the help center provides comprehensive information on the about mutual client problems and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a existent person both on the phone and alive chat.

How has your experience with the Amazon client service been? Y'all are welcome to share your experience by leaving a review about Amazon past clicking the button beneath.

*The visitor ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the data in the company'due south profile. The algorithm parameters are: users' rating, the number of resolved issues, the number of company responses and more than. The PissedConsumer algorithm is also subject area to change in the time to come.